These Terms of Service ("Terms") govern the relationship between you ("the Client," "you") and Digitum Marketing Ltd ("Digitum," "Digitum AI," "we," "us"), a company registered in England and Wales (company number 17166402), with its registered office at 34 Bosworth Square, Rochdale, England, OL11 3QG.
By engaging our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not proceed with engaging our services.
Digitum AI provides one-time business automation system implementation for service-based businesses. This includes the configuration and deployment of automation workflows, pipelines, follow-up sequences, review automation, invoicing setup, and related systems as detailed in your scope document.
Our services are delivered as a fixed-scope, fixed-price implementation. We are not a software-as-a-service (SaaS) provider. We build and configure your system, then hand it over to you.
Before any work begins, we provide a written scope document outlining exactly what is included in your implementation. This document is agreed and signed by both parties before delivery starts.
The scope document defines:
Any work requested that falls outside the agreed scope document will be logged, quoted separately, and treated as a new project. Out-of-scope work will not begin until a separate agreement and payment are in place.
Unless explicitly stated in your scope document, the following are not included in the base implementation:
Your system is built on a third-party platform. As part of the base implementation, we provide you with access to this platform for the first 12 months at no additional cost beyond your implementation fee.
After the first 12 months, continued access to the platform requires a separate subscription paid directly or through us. We will notify you in advance of any renewal and associated costs.
You own your data. All contacts, customer records, case histories, pipeline data, and automation configurations created during the implementation belong to you. If you choose to discontinue working with us at any point, your data and configurations remain yours.
We do not hold your data hostage, restrict exports, or impose exit fees.
Our implementation fee is a one-time payment as quoted in your scope document. Payment terms are as follows:
We aim to complete your implementation within the timeline stated in your scope document, typically within 7 working days of receiving all required information from you.
Delivery timelines depend on your timely provision of the information, access, and approvals we need. Delays caused by incomplete or late information from the Client will extend the delivery timeline accordingly. We will communicate any delays promptly.
To deliver your system on time and to specification, we need you to:
Your implementation includes a defined support window after go-live, as specified in your scope document. During this window:
After the support window closes, ongoing support or maintenance is available as a separate engagement at an agreed rate.
Reasonable revisions within the agreed scope are included as part of the implementation. What constitutes a "reasonable revision" versus "new work" is defined by the scope document.
If you request changes that materially exceed the original scope, we will notify you, provide a quote for the additional work, and proceed only once agreed. We will never charge for additional work without your prior approval.
Your content: Any content, branding, images, or copy you provide to us remains your property. We do not claim ownership of your materials.
Our work: Upon full payment, the automations, workflows, pipeline configurations, and templates we create for you during the implementation are yours to use, modify, and maintain. You receive full ownership of the configured system.
Our tools and methods: Our underlying processes, methodologies, templates, and frameworks (including any reusable system snapshots or base configurations) remain our intellectual property. We grant you the right to use the configured output, not to redistribute or resell the underlying framework.
Both parties agree to keep confidential any non-public information shared during the engagement. This includes business data, customer information, pricing, strategies, and system configurations.
This obligation survives the end of the engagement and applies for as long as the information remains confidential in nature.
We handle personal data in accordance with our Privacy Policy and applicable data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Where we process personal data on your behalf as part of the service delivery, we do so as a data processor acting on your instructions. We will process such data only for the purposes of delivering the agreed services and will not use it for any other purpose.
We take care to deliver our services professionally and to a high standard. However:
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under English law.
Before delivery begins: If you wish to cancel after payment but before work has started, we will refund your payment in full, less any reasonable administrative costs incurred.
During delivery: If you wish to cancel during the implementation, we will invoice for the work completed to date at a fair proportion of the total fee. Any overpayment will be refunded.
After delivery: Once the system has been delivered and handed over, the implementation is considered complete. No refund is available for completed work.
Termination by us: We reserve the right to terminate the engagement if the Client materially breaches these Terms, fails to provide required information after reasonable notice, or engages in conduct that makes continued service delivery impractical. In such cases, we will invoice for work completed to date.
Neither party is liable for failure to perform obligations due to events beyond reasonable control, including but not limited to natural disasters, pandemic, government action, internet outages, or third-party platform failures. Affected timelines will be extended by the duration of the delay.
If a dispute arises, both parties agree to attempt to resolve it through good-faith negotiation before pursuing any formal action. If negotiation does not resolve the matter within 30 days, either party may pursue resolution through the courts of England and Wales.
These Terms are governed by and construed in accordance with the laws of England and Wales. Both parties submit to the exclusive jurisdiction of the courts of England and Wales.
We may update these Terms from time to time. Changes will be reflected in the "Last updated" date at the top of this page. For active engagements, any material changes to the Terms will be communicated to you directly.
If you have any questions about these Terms, contact us:
Email: [email protected]
Phone: +44 7414 294445
Business name: Digitum Marketing Ltd
Company number: 17166402
Registered office: 34 Bosworth Square, Rochdale, England, OL11 3QG