How It Works | Digitum AI
How it works

From one conversation to a live system in 7 days.

No software to learn. No courses to take. No hiring. We handle the entire build. You answer a few questions about your business, we configure everything, and you walk away with a system that runs on its own.

1

One conversation about your business.

We start with a short discovery call. We ask about your industry, how enquiries currently come in, what happens after someone contacts you, where things tend to fall through, and what a good week looks like for your business.

You don't need to prepare anything technical. We're not asking you to learn a platform or fill in a spec sheet. We just need to understand how your business works today so we can build the system around it.

This call typically takes 20-30 minutes.

What we cover

  • What services you offer and who your typical customer is
  • How enquiries reach you (phone, website, WhatsApp, social, referrals)
  • What happens after someone contacts you today
  • Where leads, follow-ups, or past customers tend to slip through
  • How you currently handle quoting, invoicing, and reviews
2

We build everything.

Once we have your information, our team configures the full system. Every part is built specifically for your business and your industry, not copied from a generic template.

We test every part before you see it. Automations are triggered, messages are checked, the pipeline is walked through end to end. Nothing goes live until it works.

This typically takes 5-7 working days.

What we build

  • Enquiry capture across all your channels (calls, forms, chat, social)
  • Missed-call text-back (responds in seconds, automatically)
  • Automated follow-up sequences for new enquiries
  • Lead qualification workflows (collects job details before you call back)
  • Past customer reactivation (timed reminders, renewal check-ins)
  • Google review automation (requests sent after every completed job)
  • A clear pipeline from enquiry to quote to job to invoice to paid
  • Invoicing setup within the platform
  • Mobile app access so you can manage everything from your phone
3

Handover. It goes live. You own it.

We walk you through the system, show you how to use the parts you need to touch (the pipeline view, the mobile app, checking messages), and then it goes live.

Everything from this point runs on its own. The automations fire, the follow-ups send, the reviews get requested, the pipeline tracks. You focus on your work.

What "you own it" actually means

  • The platform account is registered in your name
  • All your contacts, customer records, and history belong to you
  • All automations, workflows, and templates are inside your account
  • If you ever stop working with us, everything stays with you
  • There is no exit fee, no data lock-in, and no transfer charge

We don't hold your system hostage. That's the whole point.

Some providers lock you into monthly subscriptions where you lose everything if you leave. We build once, hand over, and you keep it. Your data, your customers, your automations. Yours forever.

What happens after the system is live.

Support window

Your implementation includes a defined support period after go-live. We handle configuration adjustments, fix issues, and answer questions. Support is asynchronous by default, with calls scheduled if needed.

Platform access

Your first 12 months of platform access are included in the implementation fee. After that, continued access requires a separate platform subscription. We notify you well in advance.

Ongoing help

After the support window, maintenance, optimisation, or new feature additions are available as a separate engagement. No pressure to continue. The system runs on its own.

One build. One price.

Our complete system build starts from £797 for trades businesses and £997 for immigration consultancies. The price includes everything listed above plus your first 12 months of platform access.

A detailed scope document is agreed before any work begins. You know exactly what you're getting, what it costs, and what's not included.

Ready to see it?

Book a free 20-minute walkthrough. We'll show you the system configured for your industry and answer any questions about the process. No commitment required.

20 minutes. Screen share. Specific to your business.
Book your free walkthrough